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Reliable courier delivery across Sri Lanka.
Effective Date: July 15, 2026
Welcome to The Computer Zone. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or use our computer repair and technical services.
By using our website, you agree to the practices described in this Privacy Policy.
1 Information We Collect
We may collect the following types of information when you use our website or services:
Personal Information
When you create an account, place an order, request a repair service, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Account login details
- Company name (if applicable)
- Order details
- Payment-related information
- Repair service details
Device and Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Operating system
- Device information
- Website usage information
- Pages visited
- Date and time of visits
This information helps us improve website performance and user experience.
2 How We Use Your Information
We use your information for the following purposes:
Product Purchases and Delivery
- Process and confirm your orders
- Arrange product delivery
- Provide order updates
- Generate invoices and receipts
- Handle returns, exchanges, and warranty claims
Computer Repair Services
For repair and technical services, we may use your information to:
- Create repair job records
- Contact you regarding repair progress
- Provide repair status updates
- Maintain service history
- Manage warranty and after-sales support
Customer Support
We may use your information to:
- Respond to inquiries
- Provide technical assistance
- Resolve complaints
- Provide product recommendations
Website Improvement
We may analyze information to:
- Improve website functionality
- Improve product listings
- Enhance customer experience
- Detect technical issues and security threats
3 Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.
You should immediately inform us if you believe your account has been accessed without authorization.
4 Payment Information
Payments made through our website may be processed by secure third-party payment providers.
Payment Details We Do Not Store
We do not store complete payment card details such as:
- Credit card numbers
- CVV/security codes
- Online banking credentials
Payment information is handled according to the security standards of the respective payment service providers.
5 Computer Repair and Data Privacy
We understand that computers and devices may contain personal or confidential information.
During hardware repair or technical service:
- We will handle customer devices with care and confidentiality.
- We will not intentionally access, copy, share, or disclose customer data.
- Customers are responsible for creating backups before submitting devices for repair.
- We recommend customers remove sensitive information whenever possible before handing over devices.
Important: We are not responsible for data loss caused by hardware failure, software issues, viruses, or existing device conditions.
8 Product Reviews and Feedback
If you submit reviews, comments, ratings, or feedback:
- Your submitted content may be displayed publicly.
- We may use feedback to improve our products and services.
- We do not guarantee anonymity unless specifically stated.
9 Marketing Communications
With your permission, we may send:
- Promotional offers
- New product announcements
- Discount information
- Service updates
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided.
10 Data Security
We implement reasonable security measures to protect your personal information, including:
- Secure server protection
- Access control systems
- Regular security monitoring
- Limited employee access
However, no online transmission method is completely secure, and we cannot guarantee absolute security.
11 Data Retention
We retain customer information only for as long as necessary for:
- Order processing
- Warranty support
- Repair history
- Legal requirements
- Business records
When information is no longer required, we may securely delete or anonymize it.
12 Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Withdraw marketing consent
- Ask questions about how your information is used
To make a request, contact us using the details below.
13 Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children without parental or guardian consent.
14 Third-Party Links
Our website may contain links to third-party websites, including:
- Manufacturer websites
- Payment providers
- Social media platforms
We are not responsible for the privacy practices or content of external websites.
15 Warranty and Service Records
For warranty and repair purposes, we may maintain records including:
- Product serial numbers
- Invoice details
- Repair history
- Service dates
- Warranty information
These records help us provide better after-sales service.
16 Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
We encourage customers to review this Privacy Policy periodically.
17 Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
The Computer Zone
Thank you for trusting The Computer Zone for your computer products, accessories, and repair services.
Address
No 39/3,Galle Road, Bambalapitiya.
Phone
94778495831
Email
tcomputerzone@gmail.com
Website
mail.thecomputerzone.lk
